Refund Policy

We want you to be happy with your purchase. LedgerLine Global is a trading name of LedgerLine Australia (ABN 19 976 454 312). This policy explains how refunds work for our digital products. Your rights depend on where you are buying from, so this policy is set out by country.

Australian customers

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the ACL. If a product is faulty, not as described, or does not do what we said it would, you are entitled to a remedy. Depending on the problem, that may be a repair (a corrected file), a replacement, or a refund.

Change of mind

Because our products are digital files delivered instantly, we are generally unable to offer a refund simply for change of mind once the files have been downloaded. Please read the product description, the feature list, and the FAQ carefully before buying, and email us with any questions first. We are happy to help you choose the right workbook.

If something is wrong

If your files will not download, will not open, or do not work as described, contact us within a reasonable time and we will make it right. In most cases we can fix the issue quickly by resending a working file. Where we cannot, you are entitled to a refund in line with the ACL.

If the problem is major, for example the workbook is significantly different from its description or cannot be made to work, you can choose a refund or a replacement and you do not have to accept a repair first. For minor problems we will usually fix the file quickly.

This policy does not limit or replace your rights under the Australian Consumer Law.

United States customers

For United States customers, because our products are instant digital downloads, we do not offer change-of-mind refunds once the files have been delivered. This does not affect any rights you may have under applicable consumer protection laws. If a file is faulty, will not open, or is significantly different from its description, contact us and we will provide a working replacement or, if we cannot fix the problem, a refund.

United Kingdom customers

Our UK range is not yet on sale. Before UK sales open, this section will set out your refund and cancellation rights under UK law, including your rights in digital content under the Consumer Rights Act 2015 and how the 14-day cancellation right works for instant downloads.

How to request a remedy

Email ledgerlineco53@gmail.com with your order details and a short description of the problem. We respond within 48 hours, often faster, and we will work with you to put it right.